Low Turnover, High Quality Focus Equals Expert Service for ABC Customers

From the moment you are enrolled as an ABC Corporate Service’ customer, your account service representative – part of ABC’s Account Services Department, plays a pivotal role in managing your account. The primary goal of this department is to ensure your ongoing needs, and those of your travelers, are consistently met. Based in our Rosemont, IL headquarters, ABC account service representatives are the key liaisons in our relationship with you providing expeditious, quality service.

Your account service representative is your agency’s primary point person who is available to answer your questions and handle individual traveler service concerns. Chief areas of responsibility include

• Communication with customers regarding any ABC service/product:
  
  • Travelers Emergency Service System (TESS)
    
  • Premier Hotel Program
    
  • Global Connect
    
  • ABC GlobalFares.
    

• Responding to specific traveler issues or concerns
  
• Handling Hotel Desk inquiries
  
• Managing the enrollment process of new customers and/or branches
  
• Updating agency/account information (new offices, cancellations, etc.)
  
• Processing subscription updates (i.e. Time of Day Routing, Queue Review)
  
• Coordination of requests for ABC products (Premier Agent Reference Manuals, Quick Reference Bookign Guides, TESS cards, VIP service, etc.)
  
• Responding to general customer inquiries
  
  

Enrollment Process