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Beverlee
S. Patterson, President and COO
bpatterson@abccst.com
Beverlee S. Patterson began
her travel career at Boston’s Fox Travel
Agency, a leading innovator, specializing in corporate
travel. As vice president of operations there,
Beverlee was involved in the early years of travel
automation, working with the suppliers and automation
developers to create systems and processes that
are still used today. After spending time in the
leisure travel field and in the travel school
arena, she joined ABC Corporate Services in 1989.
With her unwavering dedication, accomplished management
skills and well-honed business practices, Beverlee
has brought together a dedicated team of people
led by a dynamic management group. The entire
ABC team understands what it takes to be “the
premier provider of products and services to the
travel management community,” as stated
in ABC Corporate Services’ mission statement.
Under her leadership, ABC Corporate Services has
attained a respected and enduring presence in
today’s ever-changing global travel industry.
Beverlee is a graduate of Northeastern University
in Boston, Massachusetts, USA. |
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Cynthia
Kropp, Vice President, Sales and Service
ckropp@abccst.com
Cynthia Kropp leads ABC
Corporate Services’ sales and account services
departments. Throughout her 22-year tenure at
ABC, Cynthia has witnessed the continual evolution
of the travel industry and the many ways ABC has
responded with innovative products, programs and
reliable service that help to ensure the success
of its subscribers. Cynthia’s primary objectives
are global business development and the daily
delivery of customer-focused travel tools and
expert service that meet the ever-changing needs
of ABC’s international customer base. She
actively leverages relationships and business
groups to ensure ABC’s growth and development.
Prior to ABC, Cynthia held management and organizational
development positions at Forum Corporation. She
is based in Newton, Massachusetts, USA. |
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Klayton
Killion, Vice President, Operations
Kkillion@abccst.com
Klayton directs the operations
of the following ABC Corporate Services’
core products: Travelers Emergency Service System
(TESS), Premier Block Space Program and International
Rate Desk. With ABC since 1994, this 25-year industry
veteran has successfully integrated process improvement
technology and productivity programs to ensure
subscribers receive the highest possible service
levels. Klayton acknowledges that ABC’s
attention to customer service and quality improvement
contributes to the company’s satisfied global
customer base, low turnover and ongoing success.
Klayton hails from Omaha, Nebraska, USA and works
in ABC’s Operations Center there. |
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David Anderson, Director, Hotel & Supplier Programs
danderson@abccst.com
David Anderson directs hotel
and supplier relations for ABC Corporate Services,
working closely with the company's many supplier
partners to provide the strongest, most comprehensive
and competitive programs in the marketplace today.
Since joining ABC in 2000, Dave has brought invaluable
experience and a sharp focus to bear on the ongoing
development of the ABC Premier Hotel Program,
ensuring that it renders the greatest possible
benefit to ABC's customers. From Chippewa Falls,
Wisconsin, Dave now resides in Chicago and works
out of ABC's headquarters in Rosemont, Illinois.
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